POST COVID-19 WORK STRATEGIES AND IMPLICATIONS: INSIGHT ON INDIAN IT SECTOR

Authors

  • Kolluru Mythili Professional Studies and Undergraduate Dept., College of Banking and Financial Studies; Muscat, Oman
  • Krishnan Kumutha Professional Studies and Undergraduate Dept., College of Banking and Financial Studies; Muscat, Oman
  • Kumar Kolluru Shyam Global Computer Service L.L.C, Muscat, Oman

DOI:

https://doi.org/10.2478/eoik-2021-0014

Keywords:

Post COVID-19, Work-From-Home, Work-From-Anywhere, work strategies, India, IT sector, remote working, emerging economy, agile, restructuring

Abstract

The purpose of this paper is to examine the work strategies adopted by leading Indian IT companies post COVID-19 and their institutional and individual level implications. Following the exploratory sequential mixed-method approach, in the first phase, the data were collected from 8 leading IT companies in India to understand the work strategies implemented post COVID -19 to ensure employees’ safety without disrupting client deliverables. In the second phase, the primary qualitative interviews were conducted and selected IT companies' financial statements with a systematic analysis of financial indicators were used to gauge the impact of new work strategies. The study reveals the selected IT companies were embracing Work-From-Home or Work-From-Anywhere as their work strategies by ensuring little to no disruption, were armed with a host of technology tools that allowed employees' swathes to new work-norm within hours. The study findings manifold implications of the new work-norm are that it has no negative impact on the companies' client deliverables and profitability. The paper confirms that the remote-working approach has resulted in reduced carbon footprint, work-life balance, and de-urbanization while identifying the flip side of this approach as the negative impact on team cohesiveness and employee emotional wellbeing. Tis research confirms the critical lesson learned from COVID-19 is agile companies must plan for a range of incomprehensible contingencies to ensure business continuity and growth. The research findings contribute towards understanding the Indian IT sector experiences in adopting the remote-work strategies and taken as lessons that can be useful for other global IT sectors.

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Published

2021-12-18

How to Cite

Mythili , K., Kumutha, K., & Shyam , K. K. (2021). POST COVID-19 WORK STRATEGIES AND IMPLICATIONS: INSIGHT ON INDIAN IT SECTOR. ECONOMICS - Innovative and Economic Research, 9(2), 49–72. https://doi.org/10.2478/eoik-2021-0014