POTENTIAL FOR USING ARTIFICAL INTELLIGENCE IN PUBLIC ADMINISTRATION

Abstract

Artificial intelligence has become a defining technology for the last
decade and possibly the next few. Every day, new and new appli-
cations are created based on large language models (LLM), a little
hastily called artificial intelligence (AI). This reveals new and new
opportunities for their use in various spheres of public life. Public
administration, despite its inherent conservatism, is also one such area
where AI can be used to enhance its administrative capacity and citi-
zens’ satisfaction with administrative services. The aim of this article
is to address the possibilities of using AI in public sector organizations
and to reveal the limitations that hinder it. In this sense, the object of
the research is the Bulgarian state institutions, and the subject - the
application of AI in their work. A study was conducted that shows that
the employees in the Bulgarian state administration still do not know
the possibilities of AI and how to use it in their work. Abstention is
due to both ignorance and lack of regulation about what apps can be
used where, as well as fear of possible risks. The report presents the
possibilities of using some AI-based applications in the implementa-
tion of basic work processes in administrations and justifies the need
to introduce strict regulations for this. The author’s hypothesis will
defend the claim that the Bulgarian administration does not know well
the possibilities of digital transformation and AI, through which their
work and efficiency can be improved.