REVELING THE INTERRELATIONSHIP OF DIGITAL TRANSFORMATION AND BUSINESS INTELLIGENCE TECHNIQUES TO BOOST HUMAN CAPITAL DEVELOPMENT
DOI:
https://doi.org/10.2478/eoik-2025-0024Keywords:
Data Analytics, Knowledge Sharing, Decision-Making Processes, Organizational Performance, Technological Adaptation, Workforce Development, SPSS and AMOS AnalysisAbstract
This study examines the impact of business intelligence techniques
(BITs) on human capital development (HCD) within the Jordanian Se-
curities Commission, with digital transformation explored as a medi-
ating factor. A survey was conducted with a sample of 153 participants
from various departments, and the data were analyzed using SPSS and
AMOS to validate the research model. The findings indicate that busi-
ness intelligence techniques serve as a critical enabler for enhancing
employee knowledge-sharing and informed decision-making, which
are essential for improved individual and organizational performance.
Furthermore, digital transformation was found to strengthen the rela-
tionship between BITs and HCD by improving processes such as data
collection, analysis, and decision-making. The study underscores the
importance of aligning technological tools with human resource capa-
bilities to adapt to technological changes and enhance organizational
effectiveness. It also highlights the practical challenges organizations
face in fully leveraging BITs and digital transformation for human
capital development.
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